So, the day after I post a blog entry about being forced to switch to Comcast because of the lackluster service I've received with Dataflo, I have another rather significant service outage. There appeared to be problems last night, although I was having a hard time pinning the issue on Dataflo then. However, they definitely made a mid-day routing change today; at 12:34, all of a sudden, my backup MX starts receiving email for everything (the backup MX, in this case, is my router, which usually sees nothing but spam all day), and traceroutes to the static IP block they've assigned me are dropped on the floor the moment Cogent hands off to Dataflo.
It's not like I'm asking for a lot here. I need a service that stays up, and I'm paying a premium for that. That premium ought to include at least a bit of special attention to making sure the services provided to me are working when a major change is made, and perhaps major changes shouldn't be done in the middle of the workday, in the middle of the week, without any prior notification to the customer base of a potential outage. Screw the SLA; I shouldn't need an SLA to hold over their heads. What I really need is a service that stays up, with planned maintenance windows and some degree of customer notification.
I have no idea why I think Comcast will be any better, but at least they're half the price (actually, a third of the price, if you consider what my renewal contract pricing stated). In the event I get lousy service, at least I won't be crying about the money I'm wasting.